Frequently asked
questions

What is a preorder?

A preorder lets you secure an upcoming release before it arrives. You pay a deposit to hold your spot, then pay the remaining balance when the item is ready.

How much is the deposit?

Deposits are 30% of the price for Member and Silver tier customers, and 20% for Gold and Platinum. You can also pay in full at preorder time to earn double AniCoins.

Can I cancel my preorder?

Preorder deposits are non-refundable on customer-initiated cancellations. If you are unsure about a product, wait for in-stock availability instead of preordering.

What if AniToy cannot fill my preorder?

If we cannot fulfill your order for any reason, you receive 100% of all payments back (direct refund or store credit depending on timing) plus a bonus AniCoin grant as an apology.

How long does a preorder take?

Most anime figures and model kits take 3-12 months. The expected arrival window is shown on each product page. We email you with any timeline updates.

Where do you ship?

We ship across the United States. Some remote or rural areas may not be serviceable - you will be notified at checkout if your address is outside our shipping coverage.

How long does shipping take?

Standard shipping typically takes 3-7 business days depending on your location. Express options are available at checkout.

Can I track my order?

Yes - a tracking number is emailed when your order ships. You can also view it in your account under Orders.

What is your return policy?

Unopened items in original packaging can be returned within 14 days of delivery. Opened items are not eligible for return unless they arrive damaged or defective. See our full Returns & Replacements page for details.

My item arrived damaged - what do I do?

Contact us within 7 days with photos of the damage. We will review and arrange a replacement or store credit - we take care of our customers.

My item has a manufacturing defect - missing or broken part.

Most manufacturers handle defect replacements directly and are very responsive. Bandai, Good Smile Company, and Kotobukiya all have online portals where you can submit a replacement request. See our Returns & Replacements page for the direct links.

Are preorder deposits refundable?

No - deposits are non-refundable on customer-initiated cancellations. They are fully refunded (with an AniCoin bonus) only if AniToy cannot fulfill the order.

What are AniCoins?

AniCoins are AniToy's rewards points. You earn them on every cash payment, by writing photo reviews, and by referring friends. They automatically apply as a discount at your next checkout. 100 AniCoins = $1 off.

How do I earn AniCoins?

You earn AniCoins on every dollar you pay in cash - in-stock purchases, preorder deposits, and preorder balance payments. Paying a preorder in full earns double coins. You also earn a bonus for writing a photo review and 500 coins when a friend you referred places their first order.

When do my AniCoins become available?

Immediately when you pay. No waiting for shipping.

Do AniCoins expire?

No. AniCoins never expire. Your full balance applies automatically at checkout every time.

What are the membership tiers?

Member (default), Silver ($1,000 spent), Gold ($3,000 spent), Platinum ($5,000 spent). Higher tiers earn more coins per dollar and pay lower preorder deposits. Tiers never go down.

How does the referral program work?

Find your unique referral link in your account page and share it with friends. When your friend signs up through your link and places their first paid order, you earn 500 AniCoins and they receive a 200 AniCoin welcome bonus - added automatically, no code needed.

Do I need an account to shop?

You need an account to place preorders and to earn AniCoins. In-stock purchases may be available as guest checkout depending on the item.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, Amex).

What is store credit?

Store credit is issued for unfillable preorder refunds (when a direct card refund is not possible). It applies automatically at checkout before AniCoins and has no expiry.

How do I update my address or phone number?

Log in and go to your Account page. You can update your phone number and shipping address from there.